A second letter to Ian Bullock, CEO of Arriva Trains Wales

This follow-up was sent Friday 24th October 2014



Good morning both, and thank you for at least acknowledging - if not promptly replying - to my previous email.  (You haven’t.  Nobody has)

As you have shown such a keen desire to listen to the voice of your customer, I thought it only fair (TCF - Treating Chief execs Fairly) to update you on this morning travails - whilst still standing on the wet platform that I seem to be spending more time on, than at work.
The 07-late-again (0759 from LVT as it's referred to on the near-redundant timetable) wasn't even that today.
Cancelled.
Helpful.

Now there’s an idea:  have you considered cutting timetables as a cost saving?  And think of all the compensation you wouldn’t have to pay to those awkward people that continue to only buy their tickets daily or weekly…….

The 0814 was therefore, predictably, resembling more a sardine tin (a budget foodstuff, rarely seen in a Board Room buffet) on arrival than a method of commuting that is fit for a capital city.
So, having had one train not turn up, and one train that needn't have bothered turning up, I am once more in the position of being more than 30 minutes late again this week WITH NO HOPE WHATSOEVER of getting any recompense as I chose to give you a years’ worth of fares in advance.

Once again, can I express my gratitude for this policy.

Yours




PS
If you ever feel like experiencing what we go through each week, I will be stood on the LVT platform, near the “4 Car Stop” sign, from just before 8am for God-knows how long, each weekday.  I’d be delighted to share my journey with some of you.  Not too many, mind, we don’t get that many seats.